SHIPPING

Please note, shipping service has been affected by Covid-19 outbreak and delivery may take longer than usual. Our team will make sure to keep you updated and provide information should anything change.

Our pieces are produced on a made-to-order basis. Every individual gown, dress and separate is handcrafted especially for you, for that reason we require longer shipping time.

Once your order is placed, our customer care team will follow up with an email confirmation. Please allow 3-4 business days to process the order. Additional time is needed during the holidays and weekends.  

Partial Shipping

Maison Femalien choose to ship items within your order separately, as they are readied. We will partially ship items from your order that are fully processed and ready to be shipped. This is so you will not have to wait for your entire order to be ready, before receiving any of your items.

Lost Packages

Orders that are not received by the recipient and therefore sent back will be deducted a shipping fee

***Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the customer to track their package and monitor its status. If delivery was made without signature in your favour, we cannot guarantee for the lost or damaged

For further questions contact us at info@maisonfemalien.com

 

International Shipping

Shipping may take up to 20 business days towards all international destinations. Our team provides tracking number as soon as the goods are dispatched and will monitor the delivery process. For any questions or concerns about delivery please contact support@maisonfemalien.com

CUSTOMS DUTY AND CUSTOMS CLEARANCE FEE

MAISON FEMALIEN : is not responsible for the customs duty and the customs clearance fee. You may be charged custom fees for something purchased online. For more information please contact your local customs office. If the customer refuses to pay customs, he/she will be charged for delivery for both ways. 

***If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund

***Orders that are not received by the recipient and therefore sent back will be deducted a shipping fee

***Once an order ships and is in transit, it is not possible to cancel the order

By purchasing at MAISON FEMALIEN goods via this platform, you accept the policies stated above. Please read them carefully. The terms stated above have the same meaning as the General Terms and Conditions.

 

US ORDERS - 
FREE USA Shipping for all Orders 

EXPRESS

Service

Cost

Delivery Time

DHL Ground Shipping

$20

8-10 business days in transit

 

WORLDWIDE ALL COUNTRIES
FREE International Shipping 

EXPRESS

Service

Cost

Delivery Time

DHL Ground Shipping  

$20 

10-15 business days in transit (Customs Taxes MIGHT BE Included)